FREQUENTLY ASKED QUESTIONS

NFTs are based on blockchain technology that guarantees the traceability, ownership and transferability of digital objects. Each NFT has a unique identifier that distinguishes it from all others, providing proof of authenticity and ownership.

In our ecosystem of Italian luxury, you’ll find the section featuring products of superior craftsmanship with dedicated “Limited Edition” NFT art collections.

In order to purchase NFTs in our online store, you will first need to set up an account and have a supported cryptocurrency in your digital wallet. You can then find out which items of the limited edition collection are currently available, and select the product you want. On completion of the purchasing process, you’ll find one of the NFTs of the limited edition collection in your personal area, ready to be “Redeemed”.

Yes, you can resell the NFTs purchased in our store. The NFTs are transferable, so you can sell or exchange them on specialized NFT platforms like OpenSea.

It’s important you store your NFTs securely, as we can’t provide support for lost or forgotten NFTs. We recommend you back up your digital wallet regularly or use reliable NFT archiving services to protect your digital assets.

Owning NFTs offers a number of benefits, including proof of authenticity and ownership of a unique object, the opportunity to exchange and sell NFTs on specialized platforms, and participation in communities of collectors and enthusiasts. You can also take advantage of our Platinum services , with dedicated customization, support and experiences.

The availability and use of the NFTs may vary depending on the platforms and communities in which you wish to use them. However, many NFTs can be exhibited and used in virtual environments, games, social media and other digital contexts.

The NFT collections are bound to the Limited Edition collections in a one-to-one ratio. To complete the NFT collection, you will need to carry on purchasing the product associated with the NFT collection of interest to you until you have completed the entire collection.

We accept various payment methods, including credit card, debit card, and payments via digital wallets and cryptocurrencies. You’ll see the payment options available when you reach the checkout.

The security of your personal data is a priority for us. We use state-of-the-art cryptographic methods and take security measures to protect the information you provide during the payment process. What’s more, we comply with data protection laws and we won’t share your data with third parties without your consent.

Your satisfaction is important to us. If the item you’ve purchased is faulty or doesn’t match the description, please get in touch with us within the time period specified in our return policy. We’ll provide you with instructions on how to return the item and solve the problem.

We offer a number of shipping options to satisfy your needs. During the checkout process you’ll be able to select your preferred shipping method, which may include standard shipment, fast shipment or express courier services, depending on where you are in the world and the options available to you.

Yes, we provide a tracking number for every shipment. Once your order has been dispatched, you’ll receive a confirmation email containing the tracking number. You can use this number to monitor the status of your shipment on the delivery courier’s website.

Yes, we accept returns and exchanges subject to specific terms and conditions set out in our return policy. Please read our return policy carefully to understand the procedures and any restrictions which may apply.

We’re here to help! If you need support or you have any other questions, you can get in touch with us using the support channels indicated on our website. Our team will be more than happy to provide you with all the information you need.